We take pride in the quality of our merchandise and want you to be happy with your order. If you aren’t, we offer easy, no-hassle refunds on your gown, within 7 days of your receipt of the items.
All returned items must be unworn and in original packaging with tags affixed. Shipping fees will not be refunded. Garments must be returned in their original condition, unworn and unaltered. Gowns not returned in original condition may be refused or subject to a $100 restocking fee.
Email firstname.lastname@example.org to request a return.
Special Orders/Made to Order Return Policy
Special order/made to order gowns are those where the dress is made by the designer after you have purchased it.
These gowns are not eligible for returns.
A refund will be issued for the purchase price, less the shipping charge. Credit will only be applied to the original credit card account used for the purchase. Most credits are applied within 5-7 business days of receipt of the item, allowing for processing and inspection time. If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
We do not offer exchange service for products at this time. To change an order, you will need to return the item(s) for a refund and place a new order for the correct item(s).
Note on Alterations
Because the dresses are not custom to your measurements, they will require alterations for a perfect fit. Alteration costs are the responsibility of the customer.